Consumer Duty: putting your plan into action

With the 31 October deadline for approving implementation plans now past, firms should now be turning their attention firmly to the substance of what needs to happen to meet the 31 July 2023 deadline for Consumer Duty implementation (plus the 30 April 2023 deadline for manufacturers).

In our recent webinar, Alexandra Green and Louise Bralsford considered the practical steps firms need to take, in order to make good on their implementation plans and meet the FCA's expectations. Topics discussed included:

• updating documentation and internal processes;
• engagement with third parties in the distribution chain; and
• what the FCA means by its expectation that firms adopt a reasonable and proportionate approach to data and monitoring.

This webinar was recorded on 16 November 2022.