Notification disputing purchase price adjustment did not need to comply with contractual notice requirements

06 June 2025

In what might seem a surprising decision, the High Court has held that a notification disputing a price adjustment under a completion accounts mechanism did not need to comply with the contractual requirements for notices under the contract.

The case illustrates the need for careful drafting to make it clear how parties should serve different types of notification under a contract, as well as to examine the notice provisions of a contract carefully before notifying another party.

What happened?

Inspired Education Online Ltd v Crombie [2025] EWHC 1236 (Ch) concerned the sale by an individual of the shares in an online education company to a buyer in the same sector.

As is usual, the terms of the sale, including the purchase price, were set out in a share sale and purchase agreement (SPA).

The SPA contained a “completion accounts” schedule. This is a mechanism by which the parties agree to adjust the purchase price upwards or downwards after completion of the sale and purchase by reference to a target or estimate. For more information on completion accounts, see the box “What are completion accounts?”  below.

What are completion accounts?

Completion accounts are a contractual mechanism through which the parties to a sale and purchase agree to adjust the purchase price after the transaction has completed.

Use of completion accounts varies by sector and jurisdiction according to market practice and bargaining power. They can also be used on any transaction where the target may have significant debt or fluctuations in working capital. 

The mechanism will typically operate as follows.

  • The SPA will set out a provisional figure for the purchase price, which will be paid at completion.
  • The SPA will identify the relevant metrics that will serve as the reference point for the adjustment (see below for more on this) and will fix a figure for each reference point based on the seller’s estimate of the likely position at completion. This is typically termed the “estimated” amount for that reference point (e.g. the estimated working capital). These estimated amounts are used to calculate the provisional purchase price paid at completion.
  • After completion, the buyer will review the target business and draw up a set of draft completion accounts, which will include the buyer’s calculation of the actual amount for each reference point (e.g. the actual working capital) at completion.
  • If the actual amount for a reference point differs from the estimates, the price will be adjusted and there will be a balancing payment. This could require the buyer to make an additional payment to the seller, or require the seller to pay an amount back to the buyer, depending on the reference point in question and whether the actual amount is higher or lower than the estimate.
  • Completion accounts can (and often do) incorporate more than one reference point, in which case the various differences in amounts will be netted out to create a single balancing payment.
  • Once the buyer has prepared draft completion accounts, it sends them to the seller.
  • The seller will then have a prescribed period to dispute the draft completion accounts. If the seller does not validly dispute the draft completion accounts within that period, the draft will become final and binding on the parties and determine the amount of the adjustment.
  • If the seller does validly dispute the draft completion accounts, there will be a mechanism for resolving the dispute. This might require the parties to act in good faith to try to resolve the dispute themselves. However, as a fallback, the contract will allow the parties to refer the dispute to an expert, whose decision will be binding and create the final completion accounts.
  • Once the completion accounts have been finalised, the SPA will require the relevant party to make the balancing payment within a prescribed period.

The parties are free to choose the metrics they would like to serve as the reference point(s). Metrics commonly seen on sales include:

  • net asset value (NAV). This is the value of the entirety of the target’s asset base less all its liabilities (although it is possible to exclude certain assets, or classes of asset, from the valuation perimeter); 
  • working capital. This is the capital used by the target in its day-to-day business (normally calculated as its current assets less its current liabilities); and
  • net debt. This is normally calculated as the target’s total debt obligations (its gross debt) less its cash and cash equivalents.

It is common to see working capital and net debt used alongside each other as parallel reference points in a completion accounts mechanism. In this case, the mechanism needs to be drafted carefully to avoid double-counting.

Although these are probably the most common completion accounts reference points, it is possible to use other metrics. This will often depend heavily on the business, but reference points we might expect to see include:

  • assets under management (AUM). This is quite common for an investment business or fund vehicle, where the value of the target is reflected in the amount invested;
  • regulatory capital. This is common for financial services businesses, which may be required to maintain a certain amount of capital for capital adequacy purposes;
  • specific revenue streams. This may be relevant for businesses whose profit depends on long-term customer relationships or subscriptions, such as utilities and telecommunications providers, streaming services, or sports and leisure businesses;
  • specific assets. This may be relevant to businesses that deal significantly or predominantly in a particular type of stock, such as a clothing retailer or an oil and gas business;
  • work in progress (WIP). This often arises with professional services businesses, such as law or accountancy firms, whose value may be tied up in work carried out for clients but not yet billed; and
  • property-related items. Where the target’s principal (or sole) asset is a parcel of real estate, as well as cash, the mechanism may refer to metrics such as rent receivables. Often this will be bound up in a broader NAV valuation, with the value of the real estate itself fixed.


The SPA stated that, once he received the draft completion accounts, the seller was required to:

“within 20 Business Days … notify the Buyer in writing whether [he] agrees with the [draft completion accounts] …”

and that:

“if … the Seller fails to make any written notification within the period of 20 Business Days referred to [above] … the Completion Accounts … shall be deemed to have been agreed … in the form of the [draft completion accounts] …”

In other words, if the seller did not dispute the draft accounts within 20 business days, he was taken to have approved them.

Separately, the SPA contained a notice clause. This is a common provision in commercial contracts that sets out how the parties are required to deliver notices (and, potentially, other communications) under or relating to the contract. For more information, see the box “How do contractual notices work?” below.

In this case, the notices clause read as follows:

“Any notice given to a party under or in connection with this Agreement (unless otherwise expressly provided for in this Agreement) shall be in writing in English and sent to the Party, by a method set out in clause 27.3, at the address or email address, and for the attention of the contact as set out in the following table”

That table required the seller to send any notices for the buyer to a specific individual.

The buyer prepared draft completion accounts and sent them to the seller.

In due course, and within the contractual time limit, the seller sent an email to the buyer disputing the draft accounts. However, the seller sent that email not to the individual specified in the SPA, but rather to the individual who had sent him the draft accounts.

The buyer claimed that the seller had not notified the buyer in accordance with the notices clause, that the seller’s purported email notification was invalid, and that the seller was therefore deemed to have approved the draft completion accounts.

How do contractual notices work?

A commercial contract may envisage that the contract parties will send each other notices or other communications from time to time in connection with the contract.

Notices may be useful or necessary under various types of contract. This could include to notify a claim under the contract, to put in a purchase order, to request a change to the services being provided, to request consent to a matter, to determine a calculation or price, and so forth.

To ensure that the procedure for giving notices is clear and the parties know what to expect, it is typical to include a notices clause in the contract. That clause will normally spell out (among other things):

  • how the parties can send notices (e.g. by post or by email);
  • who notices must be addressed to;
  • the language notices must be written in; and
  • when notices are deemed to be received.

Historically, the courts have approached the notices clause very strictly and held parties to the precise requirements of the contract. In some cases, a court may tolerate a minor defect in a notice, but, generally speaking, failure to comply exactly with a notices clause renders a notice wholly invalid.

This is because judges will assume that the contract parties are in the best position to determine what notice arrangements are most appropriate for their circumstances.

This has historically produced results that may at first glance seem harsh.

  • In Teoco UK Ltd v Aircom Jersey 4 Ltd [2018] EWCA Civ 23, a notice of claim for breach of warranty was invalid because it did not refer to the relevant clauses of the sale agreement.
  • In TP ICAP Ltd v NEX Group Ltd [2021] EWHC 1375 (Comm), a claim notice under an SPA was invalid because it stated that the circumstances “may” give rise to a claim, not that the buyer was actually making a claim.
  • In Zayo Group International Ltd v Ainger [2017] EWHC 2542 (Comm), a claim notice was ineffective because it had not been served on all the sellers in accordance with the contractual requirements. Indeed, the court went so far as to say that, if complying with a notice clause meant leaving a notice on the rubble of a former building, that is what must be done.

It is therefore critical to ensure that, where a notice clause specifies one or more methods for service, the notice is served using at least one of those methods.

Notice clauses always apply to “notices” (as that term is used in the contract), but they can also capture other communications relating to the contract (such as order forms, calculations and so forth).

For example, in Hughes v CSC Computer Sciences Ltd [2025] EWHC 302 (Comm), the court said that statements of calculations of earn-out payments fell within the scope of the notices clause and had to be delivered in accordance with its requirements. You can read more about whether earn-out calculations were validly served under contractual notice provisions in our separate piece.


What did the court say?

The court rejected the buyer’s argument.

The judge noted that the notices clause required “any notice” relating to the SPA to be in writing and given in accordance with the notices clause. However, the completion accounts provisions required the seller to “notify the Buyer in writing” and subsequently spoke of a “written notification”.

In the judge’s view, by using the words “notify” and “notification” in the completion accounts provisions, rather than the word “notice”, the parties envisaged something more flexible than a formal notice under the contractual notice provisions. If the contract parties had meant for a completion accounts dispute to fall within the strict contractual notice provisions, they would have used the word “notice” instead.

The court cited other reasons to support this interpretation. For example:

  • The completion accounts mechanism referred to “any written notification”, suggesting that the parties were happy for any number of methods of notification to be used (and not just the method required by the notices clause).
  • The completion accounts mechanism could have referred specifically to the notices clause, but it did not, implying that the parties did not mean for the contractual notice provisions to apply to it.

As a result, the seller had validly contested the draft completion accounts.

What does this mean for me?

The decision is a somewhat unexpected outcome.

It may be fair to say that the term “notice” tends to refer to more formal communications and the terms “notification” and “notify” refer more to any way of making someone aware of something.

However, contracts generally use the two terms interchangeably, and we find it unlikely that parties would generally understand the different terms to indicate different processes or requirements.

The decision is also in striking contrast to the previous judgment in Hughes v CSC Computer Sciences Ltd [2025] EWHC 302 (Comm), in which the High Court found that earn-out calculation statements did fall within the ambit of the contract’s specific notice requirements, even though they were not described as “notices”. (You can read more about whether earn-out calculations were validly served under contractual notice provisions in our separate piece.)

It is possible to explain this by the fact that, in Inspired, the specific notice requirements applied only to “notices”, whereas in Hughes, they applied to “any notice or other communication”. In Hughes, the earn-out statements were “communications” that fell within the scope of the notice requirements. Had the notice requirements in Inspired employed the same language, the outcome may have been different.

Although this case related to a share sale and purchase agreement, the principles are applicable to any commercial contract. The key take-away is that an agreement should make it crystal clear which types of notice, notification or other communication are subject to the specific contractual notice requirements and which are not.

Access the court’s decision in Inspired Education Online Ltd v Crombie on whether a completion accounts notification needed to comply with specific notice requirements in the contact